Aurora

Subscription, Cancellation and Refund Policy

Last updated 16 September 2026

This Policy explains billing, cancellation and refunds for paid Aurora products. It forms part of the User Agreement at https://aurorafirst.ai/eula

Aurora Journey is currently a free public service. Aurora does not currently operate a public website funnel for new subscription purchases. This Policy nevertheless explains how we support past website purchases and how any future direct offer must be presented.

I. Before you buy

1. Offer terms

Before a paid subscription starts, the checkout provided by Aurora, Apple App Store, Google Play or another named payment provider will show the product, price, billing period, trial or promotional period if any, renewal terms and cancellation method.

Do not complete a purchase unless those terms are clear to you. A purchase does not depend on a feature described as coming soon or in development.

2. Future website offers

If Aurora offers a new website subscription in the future, that offer will have its own reviewed checkout terms. Before purchase, the checkout must clearly show the price, billing frequency, renewal price, trial conversion if any, cancellation route and refund terms. Where required, Aurora will ask for affirmative consent to automatic renewal and keep a record of that consent.

An old screenshot, expired promotion or inactive funnel is not a current offer.

II. App-store subscriptions

3. Billing and renewal

Subscriptions purchased in the Aurora App are normally processed by Apple App Store or Google Play. The store charges the payment method connected to your store account and applies the price, tax, trial and renewal terms shown in its purchase screen.

Unless the purchase screen says otherwise, a recurring subscription renews until you cancel it. The store controls the timing of renewal charges and any advance cancellation deadline.

4. How to cancel

Cancel through the same store account used for the purchase:

Uninstalling the App, deleting your Aurora account, or stopping use does not cancel a store subscription. Keep the store's cancellation confirmation.

5. App-store refund requests

Apple and Google control refunds for purchases they process. Request a refund through the applicable store under its rules. Aurora support can help you identify the correct route, but we cannot promise that a store will approve a request or that we can issue a store refund ourselves.

If a store asks Aurora to assess a request, we will apply this Policy and your mandatory legal rights to the extent the store process allows.

III. Past website purchases

6. Stripe billing portal

If you previously purchased an Aurora web subscription through Stripe, use the email address on the purchase at:

https://billing.stripe.com/p/login/00g9AD2rE85UcsocMM

The portal allows eligible customers to view invoices and cancel renewal at the end of the current billing period. If you cannot access the portal, email support@aurorafirst.ai from the purchase email if possible.

7. Other historical payment providers

If an old receipt names PayPal, Paddle or another payment provider, follow the management or cancellation route on that receipt and contact support@aurorafirst.ai if you need help. The presence of a historical payment route does not mean that Aurora currently offers new purchases through it.

IV. Cancellation

8. Effect of cancellation

Cancellation stops future renewal. Unless your checkout or mandatory law says otherwise, you can continue using the paid feature until the end of the period already paid for.

Cancellation does not automatically create a refund for a charge already made. If you want both cancellation and a refund review, request both.

9. Timing

Submit cancellation before the deadline shown by the provider that billed you. We recommend cancelling at least 24 hours before renewal when a store or purchase screen uses that deadline. Aurora is not responsible for a renewal caused by a cancellation submitted after the provider's deadline, but your refund and consumer rights still apply.

V. Aurora voluntary refund terms

10. First-purchase guarantee

For a first subscription purchase processed directly by Aurora, you may request a refund within 14 calendar days after the initial charge without giving a reason. Send the request to support@aurorafirst.ai from the purchase email and identify the charge.

For a purchase processed by Apple App Store or Google Play, submit the request to that store. If the store routes the decision to Aurora, or if Aurora is technically able to provide an equivalent remedy, we will apply the same 14-day first-purchase standard.

This guarantee is in addition to mandatory rights. It does not create a right to repeated first-purchase refunds through new accounts or materially misleading purchase information.

11. Unused renewal

For a subscription processed directly by Aurora, we will refund one unused renewal requested within seven calendar days after the renewal charge, at most once in any 12-month period.

A renewal is unused when, after the renewal charge, the account has not materially used the renewed paid service. We may review service records only to determine eligibility. If the account materially used the renewed service, we will still consider mandatory rights and exceptional circumstances.

For a renewal processed by an app store, request the refund through that store. If the store routes the decision to Aurora, or Aurora can provide an equivalent remedy, we will apply the same standard.

12. No Aurora refund fee

Aurora does not charge a fee for processing an approved refund. Your bank, card issuer, app store or payment provider may apply its own currency conversion, timing or other terms that Aurora does not control.

13. Refund timing

We submit an approved direct refund to the original payment method where possible. The payment provider or bank controls when it appears. If the original method cannot receive it, we may ask for a reasonable alternative while taking care not to collect unnecessary financial information.

VI. Mandatory consumer rights

14. Rights preserved

Nothing in this Policy limits a cancellation, withdrawal, refund, repair, replacement or other remedy that applicable law does not allow you to waive.

Consumers in the European Economic Area or United Kingdom may have a 14-day right to cancel certain distance contracts, subject to statutory conditions and exceptions. Different rules can apply to services or digital content that begins or is supplied during that period. Where the law permits a charge proportionate to services supplied after your express request, a refund may be reduced by that lawful amount.

The Aurora voluntary guarantees above apply even where local law does not provide a general change-of-mind right. Where mandatory law is more favorable, mandatory law controls.

VII. How to request help or a refund

15. What to send

Email support@aurorafirst.ai and include:

  • the email address used for the purchase;
  • the payment provider shown on the receipt;
  • the date and amount of the charge;
  • whether you want cancellation, a refund review, or both; and
  • a receipt or transaction reference if available.

Do not email a full card number, password or security code. We may ask for limited additional information needed to locate the purchase and prevent fraud.

We reply as soon as reasonably possible. We do not promise a fixed response time unless a specific support channel expressly provides one.

VIII. Changes to this Policy

16. Prospective updates

We may update this Policy prospectively and will change the Last updated date. Where required, or where a change materially affects an existing subscription, we will provide additional notice.

An update does not retroactively remove rights attached to a completed purchase or a paid period. The offer and mandatory law applicable to your purchase remain relevant.

IX. Contact

17. Company and support

Aurora First, Inc.

510 SE 5th Ave, Apt 712

Fort Lauderdale, Florida 33301

United States

Support: support@aurorafirst.ai

Subscription help: https://aurorafirst.ai/support