Subscriptions & support
Choose the service you paid with to manage or cancel your subscription. Your receipt can help you find the right one.
Past website purchase through Stripe
If you previously bought Aurora Journey or another Aurora web subscription, open the billing portal using the email address on your purchase. It may be different from the email you use to sign in to Aurora.
Open Stripe billing portalApple App Store
Manage a subscription purchased through Apple in your Apple account.
Apple cancellation instructionsGoogle Play
Use the Google account you purchased with to manage your subscription in Google Play.
Google Play cancellation instructionsPayPal
If your receipt shows PayPal, you can manage the automatic payment in your PayPal account.
PayPal automatic payment instructionsAfter cancelling, check the confirmation from the service you paid with. Uninstalling the app does not cancel a subscription.
Need help with access, a charge or a refund?
Email us with the address you purchased with and what you need help with. If you have already contacted us, you can reply in the same email thread.
Cancellation and a refund request are separate. If you want both, let us know in the same message. For website purchases, refund requests are considered under the terms that apply to your purchase and your legal rights.
For App Store or Google Play purchases, request a refund through that store. We can help you find the right place.
If your question is about a past Aurora Journey purchase, mention Journey and the email you used at checkout so we can locate it.
If you cannot find your subscription, bought another way, or cannot access your purchase email, contact us for help.
support@aurorafirst.ai